Shipping Policy

Last updated: September 2025

Thank you for shopping at The Joe Stores. Below you will find all important information regarding shipping costs, delivery times, and shipping conditions.

Shipping Costs

Shipping within South Africa is free – regardless of the order value.

Shipping Time

We ship your order within 1 business day of receipt of payment. Delivery usually takes place within 1–3 business days (within South Africa), depending on the shipping provider.

Please note that slight delays may occur in cases of high order volume or in exceptional circumstances (e.g., holidays, strikes, weather conditions).

Shipping Provider

We generally ship with reliable shipping partners such as DHL or DPD. A tracking link will be sent to you via email after shipment.

Delivery Area

We currently only ship within South Africa.

If you require delivery abroad, please contact us in advance at: hello@thejoestores.com.

Undeliverable Shipments

Please ensure that your delivery address is correct. Undeliverable shipments due to incorrect address information may result in additional shipping charges.

Contact Us for Shipping Questions

 

Email: hello@thejoestores.com

Phone: +27 86 111 2823

Address: The Pavilion, Corner Portswood and, Dock Rd, Victoria & Alfred Waterfront, Cape Town, 8001, South Africa